Comprehensive AMC
Labour and parts covered under one annual fee, so a bad month never turns into an unplanned capital request.
Capability
Maintenance & AMC
The unglamorous work that keeps the lights on.
Annual maintenance contracts with real response clocks, spares depth and preventive visits.
The brief
An AMC is only worth what it costs you when it fails
Maintenance contracts get bought on price and judged on the worst day of the year. What decides that day is unglamorous: whether a spare part is on a shelf within reach, whether an engineer is genuinely rostered for your city, and whether anyone visited before the failure. We build cover around your downtime cost — critical assets get standby units and tight response clocks, everything else gets sensible economics.
Signals you may recognise
- A failed machine waits days for a part that has to be ordered.
- Warranty status is checked after something breaks, not before.
- Support is called only in emergencies — there is no preventive rhythm.
What we deliver
Maintenance & AMC services in detail
Each item below is scoped, priced and delivered on its own — take one, or take the set.
Labour-only contracts
Engineering cover where you hold your own spares inventory or maintain direct vendor parts arrangements.
On-site resident engineers
A dedicated technician stationed at your facility, full-time or on a fixed weekly schedule.
Preventive maintenance visits
Scheduled health checks — thermal, firmware, battery, filter and diagnostic — catching failures while they are still cheap.
Spares & standby pool
Critical parts and swap units held against your specific configurations, not a generic regional catalogue.
Multi-site coverage
One contract spanning branches, plants and warehouses, with response times set per location rather than averaged.
Warranty & lifecycle tracking
A live register of expiry dates and end-of-support milestones, reviewed with you before they arrive.
Data centre facility care
UPS, PDU, cooling and battery servicing on schedule, with load testing and capacity readings recorded.
What it produces
Outcomes we hold ourselves to
On-site response
Committed arrival window for critical assets in covered cities, measured and reported.
Availability target
Uptime commitment on contracted equipment, tracked against actual incident logs.
Fault reduction
Typical drop in unplanned failures once a preventive schedule has run a full year.
Budget certainty
A known annual figure instead of unpredictable repair invoices arriving at the worst moment.
How the work runs
Rate the asset, then set the cover
Not everything deserves a four-hour response. We price cover against what an hour of downtime actually costs you.
Audit
Count and classify
A physical inventory with serials, ages, warranty positions and a criticality rating agreed with the people who use each asset.
Tier
Match cover to consequence
Critical assets get standby units and the tightest clocks; low-impact equipment gets best-effort cover at a sensible price.
Stock
Position the spares
Parts held for your exact models, positioned close enough to the site to make the promised response time achievable.
Prevent
Visit on a calendar
A published schedule of preventive visits with findings logged, so degradation is caught before it becomes an outage.
Deliverables
What lands on your side
- Asset register with criticality tiers and warranty dates
- Coverage schedule stating response times per site
- Spares holding list matched to your configurations
- Preventive maintenance calendar with visit reports
- Quarterly reliability report and refresh recommendations
Platforms and tooling
What this is built on
DellHPLenovoCiscoAPCEatonSeagateZebra
When clients call us
Situations this work is built for
Equipment past warranty
Kit that still does its job but no longer has vendor cover, kept serviceable at a fraction of replacement cost.
A plant that cannot stop
Manufacturing and warehouse environments where an hour of downtime carries a number everyone in the room knows.
Branches nobody visits
Remote sites that only get attention when something breaks, brought onto a scheduled preventive rhythm.
The difference
How we write maintenance contracts
Three commitments that separate a real AMC from a piece of paper.
We publish our misses
Response performance is reported monthly including the times we were late. A contract measured only when convenient is not a commitment.
Spares matched to your kit
We stock against your actual model list. A generic regional inventory is how a four-hour promise turns into a four-day wait.
Honest end-of-life advice
When a machine is costing more to maintain than to replace, we say so — even though the renewal is our revenue.
Questions
Answered before you ask
Yes. We cover mixed-vendor estates, and much of our AMC work is on hardware bought years ago from someone else. We audit condition first and price on what we find.
Consumables, physical or liquid damage, and anything the manufacturer has declared end-of-support with no parts channel. We list exclusions plainly in the contract rather than in a footnote.
By asset count, age, criticality tier and site locations. You see the per-asset build-up, so trimming cover on low-impact equipment is a decision you can make with numbers.
They are scheduled with you, usually outside production hours or during planned windows, and each visit ends with a written condition report.
Continue
Capabilities that pair with this
Talk to us
Tell us what you cannot afford to lose
Name the equipment that stops the business when it fails. We will build the response times and spares holding around exactly that.